Privacy Policy

Handling of personal information / Privacy policy


ELIO DELIVERY (hereinafter referred to as "our store") complies with laws and regulations regarding the protection of personal information and handles customer personal information in accordance with the following policy.

What is personal information?

This refers to information about an individual, such as name, address, phone number, email address, purchase history, etc., that can identify an individual, or that may be able to identify an individual. It also includes information that can be combined with other information to identify an individual (such as industry).

Collection of personal information

Normally, when browsing the ELIO DELIVERY website (hereinafter referred to as "this site"), there is no need to enter or disclose any information about you, so you can use the site freely while remaining anonymous. However, we do ask you to enter your name, address, telephone number, email address, etc. when registering as a member, purchasing a product, making an inquiry, writing a product review, etc. For the purpose of using such information, please refer to "Purpose of Use of Personal Information" and for the management of such information, please refer to "Management of Personal Information".

Purpose of use of personal information

We will use personal information for the following purposes:

  • Shipping of products to customers and invoicing for the payment, as well as payment information such as credit card numbers and bank accounts specified in relation to payment.
  • Check your order details and delivery method.
  • Information about our campaigns, products, and services.
  • Opinions received from customers, survey results, usage history, etc.
  • To retain login information so that you can easily log in the next time. Cookies are used, and you can choose whether or not to retain them.
  • Other uses required for site operation.

Management of personal information

Our company manages personal information under the following system.

  • We limit the use of personal information to those who need it for business purposes, and thoroughly manage any content that contains personal information. However, in the course of business, such as providing products and services to customers, we may provide some personal information to external contractors. In such cases, we will manage the personal information to ensure that the contractor handles it appropriately.
  • Any personal information that is no longer necessary will be deleted as necessary.

Disclosure of Personal Information

Our company will not disclose personal information to third parties without the customer's consent, except in the following cases:

  • When requested by a government agency, court, prosecutor, police, bar association, consumer center, or an institution with equivalent authority.
  • When there are special provisions in laws and regulations.
  • When it is necessary to protect or defend our rights, property, or services from actions that violate laws, regulations, or our terms of use and precautions, and we are unable to obtain the individual's consent.

However, when necessary outsourcing to a shipping company or other such entity in conducting transactions with customers, such as product delivery, this does not constitute provision to a third party.


Scope of application

The scope of application of the above privacy policy applies within this website. In principle, the address "https://www.elio.jp/", or in the case of an SSL connection, the page containing "https://www.elio.jp/" is considered to be within this website.

We will continue to treat your personal information with care, and strive to provide high-quality services to satisfy our customers. We appreciate your understanding and cooperation regarding our handling of your personal information.